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help Click here to locate your Private Key and Policy Number on your Renewals

INTRODUCTION TO COLFIRE'S ONLINE VEHICLE EXAMINATION & RESTORATION SYSTEM (C.O.V.E.R.S.)

COLFIRE continues to seek ways to provide reassurance to our claims customers, especially during the claims settlement process.

C.O.V.E.R.S. is the first facility of its kind in the local General Insurance Industry, where clients can monitor their vehicle's repair progress at the garage and is only available to COLFIRE clients. With C.O.V.E.R.S., clients can observe the repairs being carried out on their cars on a daily basis via the Internet. Photographs of the vehicle are taken as repairs are being carried out; these photos are then uploaded to COLFIRE’s website with a brief description of the repairs undertaken along with notes from the Claims Adjuster.

To be able to utilize C.O.V.E.R.S., you are required to log in using the User Name and Password assigned by the Claims Adjuster. This will enable you to securely access our Repair database so you can track the progress of your vehicle at any of COLFIRE’s Authorised Repairers or New Car Dealership.

CRITERIA TO QUALIFY FOR "COVERS":

Criteria for clients to qualify are: 
 

  Clients must be insured with COLFIRE and have Full Comprehensive
  Repair time must exceed 7 days
  Vehicle must be repaired at a COLFIRE authorized Garage or New Car Dealership

 

SIGN INTO C.O.V.E.R.S. NOW

Renewals Guide

Introducing COLFIRE’s Instant Payment Facility

Your preferred Insurance Company has now brought to you a new and innovative way to securely pay your premiums at your convenience anywhere with COLFIRE’s Instant Payment Facility.

Click on the Instant Payment Renewals tab and you will see the screen on the right.

What do you need?

• A valid email address
• A telephone contact number
• Your COLFIRE Renewal Notice

You will find the Policy No. and Private Key information to complete the above screen in your Renewal Notice, an example of which is highlighted below.

How to log on to the Payment facility?

• Enter your email address (e.g. COLFIREclient@gmail.com )
• Your unique Private Key (found on your Renewal Notice as shown below)
• Policy Number (found on your Renewal Notice as shown below)
• A telephone number should we need to contact you if there is an issue with your transaction payment



In order to allow time for processing and delivery of documents, and to protect you against the risk of having your insurance certificate expire before receiving the new certificate, you will need to use the Online Payment facility no later than five (5) calendar days before the expiry date on your policy. Please visit or contact any of our Branch Offices if you are renewing within five (5) calendar days of expiry.

Your Privacy

  

Privacy Policy

COLFIRE is committed to respecting your privacy. We've structured our website so that, in general, you can visit COLFIRE on the Web without identifying yourself or revealing any personal information. Once you choose to provide us personally identifiable information (any information by which you can be identified), you can be assured that it will only be used to support your customer relationship with COLFIRE.

This statement regarding the privacy of the personally identifiable information you provide online covers five main areas: Awareness, Choice, Accuracy & Access, Security, and Oversight.

Awareness:
COLFIRE provides this Online Privacy Statement to make you aware of our privacy policy and practices and of the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and from the bottom of every colfire.com web page.

What we collect:
On some COLFIRE web sites, you can order products or services, make requests, and register to receive materials. The types of personal information collected at these pages are name, contact and billing information, transaction, and credit card information.

In order to tailor our subsequent communications to you and continuously improve our products and services, we may also ask you to voluntarily provide us with information regarding your personal or professional interests, demographics, experience with our products, and contact preferences.

How we use it:
COLFIRE uses your information to better understand your needs and provide you with better service. Specifically, we use your information to help you complete a transaction, to communicate back to you, to update you on service and benefits, and to personalize our web sites for you. Credit card numbers are used only for payment processing and are not retained for other purposes.

From time to time, we may also use your information to contact you for market research or to provide you with marketing information we think would be of particular interest. At a minimum, we will always give you the opportunity to opt out of receiving such direct marketing or market research contact. We will also follow local requirements, such as allowing you to opt in before receiving unsolicited contact, where applicable.

Data collected online may also be combined with information you provide when you register your ownership of COLFIRE products.

Who we share it with:
COLFIRE will not sell, rent, or lease your personally identifiable information to others. Unless we have your permission or are required by law, we will only share the personal data you provide online with other COLFIRE entities and/or business partners who are acting on our behalf for the uses described above. Such COLFIRE entities and/or business partners, are governed by our privacy policies with respect to the use of this data and are bound by the appropriate confidentiality agreements.

Choice:
COLFIRE will not use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without first letting you know and offering you a choice. As previously stated, we will also provide you the opportunity to let us know if you do not wish to receive unsolicited direct marketing materials from us and we will do everything we can to honor such requests.

Accuracy & Access:
COLFIRE strives to keep your personally identifiable information accurate. We will provide you with access to your information, including making every effort to provide you with online access to your registration data so that you may view, update or correct your information at the COLFIRE site where it was submitted. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. To access your individually identifiable information, return to the web page where you originally entered it and follow the instructions on that web page. Certain areas of COLFIRE's websites may limit access to specific individuals, who do so through providing personally identifiable information.

Links to third party web sites on the site are provided solely as a convenience to you. If you use these links, you will leave this site. COLFIRE has not reviewed all of these third party sites and does not control and is not responsible for any of these sites, their content or their Privacy Policy. Thus, COLFIRE does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this site, you do this entirely at your own risk.

Security:
COLFIRE is committed to ensuring the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use encryption when collecting or transferring sensitive data such as credit card information.

Oversight:
If you have comments or questions about our privacy policy, please send them to this email address: privacy@colfire.com

Terms of Use

ATTENTION: PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS WEB SITE. USING THIS WEB SITE INDICATES THAT YOU ACCEPT THESE TERMS. IF YOU DO NOT ACCEPT THESE TERMS ("TERMS"), DO NOT USE THIS WEB SITE.

Use of Site.
Colonial Fire & General Insurance Company Limited. ("COLFIRE") authorizes you to view and download the materials at this Web site ("Site") only for your personal, non-commercial use, provided that you retain all copyright and other proprietary notices contained in the original materials on any copies of the materials. You may not modify the materials at this Site in any way or reproduce or publicly display, perform, or distribute or otherwise use them for any public or commercial purpose. For purposes of these Terms, any use of these materials on any other Web site or networked computer environment for any purpose is prohibited. The materials at this Site are copyrighted and any unauthorized use of any materials at this Site may violate copyright, trademark, and other laws. If you breach any of these Terms, your authorization to use this Site automatically terminates and you must immediately destroy any downloaded or printed materials.

Use of Software. If you download software from this Site ("Software"), use of the Software is subject to the license terms in the Software License Agreement that accompanies or is provided with the Software. You may not download or install the Software until you have read and accepted the terms of the Software License Agreement.

User Submissions. Other than personally identifiable information, which is covered under the COLFIRE Online Privacy Statement, any material, information or other communication you transmit or post to this Site will be considered non-confidential and non-proprietary ("Communications"). COLFIRE will have no obligations with respect to the Communications. COLFIRE and its designees will be free to copy, disclose, distribute, incorporate and otherwise use the Communications and all data, images, sounds, text, and other things embodied therein for any and all commercial or non-commercial purposes. You are prohibited from posting or transmitting to or from this Site any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material that would violate any law.

User Chat Rooms. COLFIRE may, but is not obligated to, monitor or review any areas on the Site where users transmit or post Communications or communicate solely with each other, including but not limited to chat rooms, bulletin boards or other user forums, and the content of any such Communications. COLFIRE, however, will have no liability related to the content of any such Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. COLFIRE retains the right to remove messages that include any material deemed abusive, defamatory, obscene or otherwise unacceptable.

Links To Other Web Sites. Links to third party Web sites on this Site are provided solely as a convenience to you. If you use these links, you will leave this Site. COLFIRE has not reviewed all of these third party sites and does not control and is not responsible for any of these sites or their content. Thus, COLFIRE does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this Site, you do this entirely at your own risk.

Disclaimer. THE MATERIALS PROVIDED AT THIS SITE ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. COLFIRE further does not warrant the accuracy and completeness of the materials at this Site. COLFIRE may make changes to the materials at this Site, or to the products and prices described in them, at any time without notice. The materials at this Site may be out of date, and COLFIRE makes no commitment to update the materials at this Site. Information published at this Site may refer to products, programs or services that are not available in your country. Consult your local COLFIRE business contact for information regarding the products, programs and services that may be available to you. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

Limitation of Liability. IN NO EVENT WILL COLFIRE, ITS SUPPLIERS, OR OTHER THIRD PARTIES MENTIONED AT THIS SITE BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS SITE, ANY WEB SITES LINKED TO THIS SITE, OR THE MATERIALS OR INFORMATION CONTAINED AT ANY OR ALL SUCH SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF THE MATERIALS OR INFORMATION FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ALL COSTS THEREOF. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

General. COLFIRE may revise these Terms at any time by updating this posting. You should visit this page from time to time to review the then-current Terms because they are binding on you. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages at this Site.

eMarine

The COLFIRE eMarine Portal is a free service to all our COLFIRE Customers to create and manage Certificates Of Marine Insurance.

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