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Emergency Roadside Assistance

PREPARE FOR THE UNEXPECTED
If your vehicle breaks down, has a ﬂat tyre or needs a battery boost, or if the keys are locked inside, COLFIRE can help with Emergency Roadside Assistance (ERA).

COLFIRE’s ERA is available 24 hours a day and 365 days a year! Our nationwide service means that you can travel knowing that if the unexpected happens, COLFIRE has you covered.

To register for COLFIRE's ERA service click here to pay online or contact us toll free at 800 SERV (7378).

What is Covered?

What is Not Covered?

Vehicle Specifications

ERA Terms and Conditions

	Terms and Conditions:
1.	COLFIRE’s Emergency Roadside Assistance service provider is DAS Assistance Limited.

2.	COLFIRE ERA is governed by the laws of Trinidad and Tobago.

3.	Your service is for the period of your COLFIRE Motor vehicle insurance and is renewable annually. Fees paid are non-refundable.

4.	You must produce your valid certiﬁcate of Motor Insurance to use the COLFIRE ERA services.

5.	If your vehicle is required to be inspected and does not have a valid inspection certiﬁcate properly displayed on your vehicle, it can result in a refusal of service.

6.	If there are any domestic animals in your vehicle, their onward transportation is at the service provider’s discretion and solely at your risk. We will not insure any animal during any onward transportation undertaken. Unless there is a safety issue, guide dogs for the blind will always be transported with their owners.

7.	Following a breakdown or accident attended by the police or other emergency service, removal of your vehicle will not take place until the emergency service concerned has authorized it. If the police or emergency service concerned insists on immediate towing by a third party, the cost of this must be met by you.

8.	COLFIRE ERA service provider will use reasonable skill and care when providing the service.

9.	COLFIRE ERA will not be responsible to you for any indirect losses, which you incur as a result of acts or omissions by our service provider. This does not apply to any claim you have for death or personal injury.

10.	If you have used our ERA breakdown service and you are dissatiﬁed with any aspect of the service which was provided to you, you should bring this to our attention. You can contact us toll free at 800 SERV (7378).

11.	You may also send your comments via email to info@colﬁre.com or complete a Customer Feed-back form available at any of our branch ofﬁces or online at our website www.colﬁre.com. We will deal promptly with your query.

12.	COLFIRE ERA may not be available if our service providers are prevented from doing so in circumstances beyond their reasonable control including, without limitations: the activities of civil or government authorities, industrial disputes, acts of God, or severe weather conditions.

13.	We have the right to refuse to give service and/or cancel your ERA service if anyone using ERA services behaves in a threatening or abusive manner to COLFIRE’s ERA service provider.

14.	All telephone calls to 800-4ERA may be monitored and recorded.

15.	If the service you require is not provided for under these terms, we will try to arrange it at your request and at your expense. The terms of any such service are a matter for you and the supplier.

16.	We reserve the right to make changes to these terms and conditions at renewal of your policy.

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800 SERV (7378)
800 QUOTE (7868)
800 CARE (2273)

1.	Roadside services:
	A maximum of three (3) “call outs” is allowed during any one period of insurance. the service can be reinstated at an additional fee.

	A “call out” represents any incident listed below, to which the ERA service provider has to respond:
	Battery booster - provision of “jumpstart” Refuel - gas delivered to you at your cost Lock out - locksmith service or tow Flat tyre - you are required to have a compatible spare tyre, jack and spanner Towing of your vehicle from an accident or breakdown to a safe destination of your choice

2.	Message relay services:
	A message will be relayed to your loved ones or colleagues in Trinidad and Tobago at your request.

3.	Taxi services:
	A taxi will be sent to pick up you and your passengers and take you to a safe destination of your choice at your request and at your cost.

4.	Emergency services:
	Should you wish, the following emergency services will be contacted for you:
	Police Fire Ambulance